Privacy Policy

1. Who We Are

Homes Reimagined Ltd (“we”, “us”, “our”) is a company registered in England and Wales. Our registered address is 26 Roscow Ave, Bolton, Greater Manchester, BL2 6HU. We are the data controller for the personal information we collect through this website and our services.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@homesreimagined.co.uk or call 0161 507 1312.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, telephone number, and postal address.
• Enquiry information: details you provide when submitting a consultation request or contact form, including information about your home adaptation needs.
• Health and care information: where relevant to your enquiry (e.g., mobility requirements), which is treated as special category data under UK GDPR.
• Technical data: IP address, browser type, pages visited, and referring URLs collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

• Respond to your consultation requests and enquiries.
• Provide and manage our home adaptation and OT assessment services.
• Send you relevant information about our services where you have consented.
• Improve our website and services through analytics.
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary to provide the services you have requested.
• Legitimate interests: to respond to enquiries and improve our services.
• Consent: where you have explicitly agreed to receive marketing communications.
• Legal obligation: where we are required to process data to comply with the law.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who assist us in delivering our services, such as our project management and construction partners, subject to appropriate data processing agreements. We may also disclose information where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. Client project data is retained for up to 7 years for legal and regulatory purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (the “right to be forgotten”).
• Object to or restrict our processing of your data.
• Request portability of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@homesreimagined.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. Essential cookies are necessary for the site to function. Analytics cookies (e.g., Google Analytics) are only set with your consent. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.